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November 2006
"[W]e should
make a list of everything that irritates a customer
, and then we should eliminate those defects one by one. Of course, that's the way to compete in a service business. It involves continued fanaticism." - Charlie Munger
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Gongol.com Archives: November 2006
Brian Gongol
November 13, 2006
Old Floor
The world's greatest audience
(Video) Toddler laughs hysterically at the slightest funny sound
Problems with the notion of partisan shopping
Because consumers probably don't want the store telling them what to do with the goods
Xerox campaign to send thank-you cards to servicemembers
Another good way to say "Thanks" is to
support care-package programs
November 13, 2006 Carnival of the Capitalists
Another hospital with another outbreak of Legionnaires'