Gongol.com Archives: May 2021
Someone apparently orders a drink at a coffee shop that requires something on the order of 25 unique ingredients or steps. It looks utterly disgusting, and some people note that it's a real mess for the serving staff to prepare. And most certainly, on one hand, everything about the drink order looks disgusting. But! On the other hand, many of us have very happily used Coca-Cola Freestyle machines...and robots don't judge our drink orders, no matter how unfathomably nasty. So we need to consider: If people can get their hyper-personalized orders from machines with no judgment (or sense of guilt), then where might we expect consumers to gravitate?